Sales Policy for LunarSkyHato Camera Store

Effective Date: December 8, 2024

At LunarSkyHato Camera Store, we strive to provide a seamless and transparent shopping experience for all our customers. Our Sales Policy outlines the terms and conditions for purchasing products from our store, whether you shop with us online or in-store.

1. General Terms

By placing an order with LunarSkyHato Camera Store, you agree to the following terms and conditions. Please review this policy carefully before completing your purchase.

  • Product Availability: All products are subject to availability. We make every effort to ensure that our inventory is up-to-date, but if an item is out of stock or unavailable, we will notify you as soon as possible and offer alternatives or a refund.

  • Pricing: All prices listed on our website are in USD (U.S. Dollars) and are subject to change without notice. Prices do not include taxes or shipping fees, which will be calculated at checkout.

  • Product Descriptions: We aim to provide accurate product descriptions, specifications, and images. However, we cannot guarantee that all information is error-free, and slight variations in product appearance or specifications may occur due to changes made by manufacturers.

2. Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email serves as acknowledgment of your purchase but does not confirm the shipment of your order.

  • Processing Time: Orders typically take 1-2 business days to process. During busy periods or holidays, processing may take longer, and we appreciate your patience.

  • Order Changes or Cancellations: Once an order is placed, we strive to process it as quickly as possible. If you wish to make changes to your order or cancel it, please contact us immediately at info@lunarskyhato.net. We cannot guarantee that changes or cancellations will be possible once the order is processed or shipped.

3. Payment Methods

We accept various payment methods for your convenience, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment gateways (if available)

Billing Information: You must provide accurate billing information at the time of purchase. Any discrepancies in billing information may delay the processing of your order.

4. Shipping and Delivery

  • Shipping Fees: Shipping fees will be calculated at checkout based on the delivery method and location. We offer several shipping options, including standard and expedited shipping, to meet your needs.

  • Delivery Time: Estimated delivery times vary depending on the shipping method selected and your location. Domestic shipments usually arrive within 3-7 business days, while international shipments may take longer.

  • Shipping Delays: While we strive to ship orders promptly, LunarSkyHato Camera Store is not responsible for delays caused by external factors such as weather, customs processing, or carrier issues.

5. Sales Tax

Sales tax will be applied to your order in accordance with applicable state and local tax laws. The tax rate may vary depending on the shipping address of your order.

6. Returns and Refunds

Please refer to our Return Policy for detailed information on how to return an item and obtain a refund or exchange. If you have any questions regarding returns, please contact our customer service team at info@lunarskyhato.net.

7. Discounts and Promotions

  • Coupons and Promotional Codes: If you have a valid coupon or promotional code, it must be applied at checkout to receive a discount. Promotions cannot be applied to past orders.

  • Sales: During sales events, products may be offered at a discounted price. All sales are final for discounted or clearance items unless otherwise specified.

8. Warranty and Product Support

Most products sold at LunarSkyHato Camera Store come with a manufacturer’s warranty that covers defects in materials or workmanship. Warranty details can be found in the product documentation or on the product’s page. If you encounter any issues with your product, please contact us for assistance or visit the manufacturer’s website for warranty support.

9. Limitation of Liability

  • Product Issues: In the event of a defective product, LunarSkyHato Camera Store will offer a replacement or refund according to our Return Policy. However, we are not liable for any incidental or consequential damages resulting from product defects, misuse, or improper use.

  • Third-Party Services: We are not responsible for third-party services such as delivery delays, manufacturer issues, or any other external factors that may affect your order.

10. Customer Support

If you have any questions about our Sales Policy, or if you need assistance with your order, please contact our customer support team:

  • Email: info@lunarskyhato.net
  • Phone: (207) 856-7001
  • Address:
    LunarSkyHato Camera Store
    10 Willoughby Farm Rd,
    Westbrook, Maine (ME), 04092
    USA