Return Policy for LunarSkyHato Camera Store

Effective Date: December 8, 2024

At LunarSkyHato Camera Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a 30-day return policy to make the return process as easy as possible. Please read the details below to understand the terms and conditions of our return policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be requested within 30 days of the purchase date. After 30 days, we are unable to accept returns or provide refunds.
  • Condition of the Product: The item must be unused, unopened, and in original condition. All original packaging, accessories, and manuals must be included.
  • Proof of Purchase: You must provide the original receipt or proof of purchase when returning the item.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or opened.
  • Customized or special order items.
  • Gift cards and digital downloads.
  • Certain items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@lunarskyhato.net or call (207) 856-7001 to request a return authorization. We will provide you with the necessary instructions and, if applicable, a return shipping label.

  2. Pack the Item: Carefully package the item, including all original packaging, accessories, and manuals. The item should be securely packed to prevent damage during return shipping.

  3. Ship the Item: Once you have received return instructions, ship the item back to the address provided by our customer service team. You are responsible for the cost of return shipping, unless the item is defective or we made an error in your order.

4. Refunds and Exchanges

  • Refund Process: After we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

  • Exchanges: If you would like to exchange your item for another product, please contact our customer service team to confirm availability and process the exchange. Exchanges may be subject to shipping fees.

5. Damaged or Defective Items

If the item you received is damaged, defective, or was incorrect due to an error on our part, we will provide a full refund or send you a replacement item at no additional cost. Please contact us within 7 days of receiving your order if you believe the item is damaged or defective. You may be asked to provide photos of the damage to help us resolve the issue promptly.

6. Return Shipping Costs

  • Return Shipping: You are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
  • Free Returns: In cases where the item is defective or damaged, we will cover the return shipping costs, and you will not be charged for the return process.

7. Address for Returns

Please send returned items to the following address:

LunarSkyHato Camera Store
10 Willoughby Farm Rd
Westbrook, Maine (ME), 04092
USA

8. Customer Support

If you have any questions about the return process or need assistance, please contact our customer service team at: